Porting an existing fax number

You do not have to give up the number on your letterhead to move off a fax machine. Porting brings your existing number across to UTBox, after which faxes sent to it arrive in your email as PDFs like any other UTBox number.

What we need from you

• The fax number, or the range of numbers, you want to bring across
• The name and address the service is currently billed to, exactly as your current provider holds it
• A recent bill or service record from that provider
• The email address or addresses that received faxes should go to

How it runs

Ports are coordinated between us and your current provider, so the timing is not entirely ours to set — typical straightforward ports complete within a few weeks, and we will tell you what to expect once we have seen the details of your service. Your existing service keeps running until the port completes, so there is no window where faxes have nowhere to land.

Some numbers cannot be ported — where the number is tied to a service type that does not support it, or where the range is held in a way the losing provider will not release. We will tell you which case you are in before you commit to anything.

Getting started

Porting is not self-serve. Contact support with the details above, or call 02 8011 3865, and we will check whether the number can be ported and what the timing looks like.

If you do not need to keep your current number, you do not need any of this — a new number is provisioned in minutes on the internet fax service.